What Do Social Workers Do?

Responsibilities of a Social Worker

Written by Laura Bennett, MPH, Last Updated: May 22, 2026

At a Glance

Social workers help people navigate crises, access services, and build healthier lives. The field breaks into two broad tracks: clinical social workers diagnose and treat mental and behavioral health conditions, while non-clinical social workers focus on case management, advocacy, and community programs. The Bureau of Labor Statistics reported 810,900 social workers employed nationwide in 2024.

In 2024, the Bureau of Labor Statistics counted 810,900 social workers across the United States, a figure that underscores the profession’s broad presence in public, healthcare, and community settings. They work in hospitals, schools, courtrooms, community agencies, and government offices. Some spend their days doing clinical therapy. Others design city-level responses to addiction or homelessness. The field is broad enough that social workers in different specialties can have very different day-to-day responsibilities, and yet both are doing social work.

If you’re trying to figure out what social workers actually do and what kind of social work might fit your interests, this guide breaks it down by practice level, specialization, and work setting.

Clinical vs. Non-Clinical Social Work

The most important distinction in the field is between clinical and non-clinical practice. It shapes everything from the degree you need to your daily work.

Clinical social workers hold a Master of Social Work (MSW) at minimum and have completed supervised post-degree clinical hours before obtaining state licensure. The specific credential varies by state. Many states use the Licensed Clinical Social Worker (LCSW) title, though license names, scopes of practice, and requirements vary. Clinically licensed social workers are generally authorized to assess, diagnose, and treat mental, emotional, and behavioral health conditions within the scope allowed by state law. They may provide psychotherapy, conduct clinical and psychosocial assessments, and participate in mental health treatment planning. You’ll find them working in hospitals, outpatient mental health clinics, private practice, and veterans’ services, among other settings.

Non-clinical social workers perform a wider range of roles, from entry-level case managers to senior government administrators. A Bachelor of Social Work (BSW) can qualify graduates for many entry-level social service roles, though requirements vary by employer and state. An MSW opens doors to more advanced non-clinical positions in policy, research, and program leadership. Non-clinical work includes conducting intake assessments, connecting clients to housing and food assistance, running school-based support programs, and leading large community organizations.

Macro social work is another major practice area that focuses on systems, organizations, policy, and community-level change. Macro practitioners design public health campaigns, set social policy, lead advocacy organizations, and apply research to community-wide challenges like addiction, poverty, and violence. Many macro roles require an MSW and substantial field experience. A DSW or PhD may be well-suited for practitioners moving into leadership, research, policy, or academic roles, depending on the position.

Social Work Specializations

The National Association of Social Workers (NASW) describes multiple social work specialty and practice areas, and most working social workers identify with at least one. Within those areas, specialization goes deeper. A healthcare social worker in an oncology unit has a very different caseload than one working in a pediatric emergency department.

These are the primary specializations and what they involve day to day:

Child, family, and school social work covers the largest share of the profession. Social workers in this area help families access services, respond to reports of abuse or neglect, arrange foster care placements, and support students struggling with behavioral or academic issues. They work closely with courts, child protective services, and school administration.

Healthcare social work sits at the intersection of medicine and social services. Hospital social workers coordinate discharge planning, help patients and families process difficult diagnoses, connect people to home health care and financial assistance, and navigate end-of-life decisions. Outpatient healthcare social workers often manage chronic disease support and mental health referrals.

Behavioral health and substance use social work involves assessing and treating substance use disorders, co-occurring mental health conditions, and behavioral challenges. These social workers work in detox facilities, outpatient treatment programs, correctional settings, and community mental health centers. Clinical treatment roles often require clinical licensure, though exact requirements vary by state, employer, and scope of practice.

School social work addresses barriers that affect students’ ability to learn, including poverty, housing instability, trauma, disability, and family conflict. School social workers act as the link between families, teachers, school administration, and outside services.

Aging and gerontological social work supports older adults and their families through transitions like chronic illness, memory loss, and end-of-life care. Social workers in this space often work with nursing facilities, home health agencies, and adult protective services.

Community and macro-level social work tackles systemic issues. This includes policy advocacy, public outreach campaigns, program design, and applied research on social problems. It’s less about individual clients and more about changing the conditions that affect communities.

Where Social Workers Work

Social work employment is spread across government agencies, healthcare systems, schools, and nonprofits. The BLS breaks down employment by specialty, and the numbers show just how embedded social workers are across public institutions.

Specialty Employed (2024) Primary Work Settings
Child, Family, and School 335,700 State/local government, family service agencies, K-12 schools
Healthcare 188,200 Hospitals, outpatient care centers, and home health agencies
Mental Health and Substance Use 174,600 Outpatient care centers, residential treatment, and community agencies
All Other Social Workers 112,400 Government agencies, nonprofits, research and policy organizations

Many social workers work full-time. Some settings, including healthcare, crisis response, and residential treatment, may require evening or weekend hours.

Social Worker Salary and Job Outlook

The BLS reported a median annual wage of $61,330 for social workers in May 2024. Salaries vary significantly by specialty and setting. BLS wage data shows healthcare social workers report higher median wages than other social work categories, though pay varies by role, employer, location, and experience.

Specialty Median Annual Wage (May 2024)
Healthcare Social Workers $68,090
Mental Health and Substance Use Social Workers $59,380
Child, Family, and School Social Workers $57,010
All Social Workers (median) $61,330

Employment growth is strong across the profession. The BLS projects a 6 percent increase in social work jobs from 2024 to 2034, faster than the average for all occupations. The BLS also projects about 74,000 social worker job openings per year on average through 2034, accounting for both new positions and workers who leave the field. Growth is expected to be driven by demand for mental health, substance use treatment, and aging-related services.

Education and Licensure Requirements

Education requirements vary by role. A BSW is the typical entry point for non-clinical positions such as case management and community outreach. Independent clinical roles generally require an MSW, supervised post-degree clinical experience, and state clinical licensure.

Many states license social workers at multiple levels, though license titles and requirements vary. Common license tiers include licensed social worker (LSW), licensed master social worker (LMSW), and licensed clinical social worker (LCSW). Requirements for each, including supervised hours and exam credentials, differ by state. You can find state-specific licensure requirements in PHO’s social work licensure guides.

For those interested in leadership, research, or academia, the MSW is widely considered the standard professional degree for advanced social work practice. The DSW is gaining prominence among practitioners moving into executive or policy roles, while the PhD in social work is oriented toward academic research.

Frequently Asked Questions

What’s the difference between a social worker and a licensed clinical social worker?

A licensed clinical social worker (LCSW) has earned an MSW, completed the required supervised post-degree clinical hours, and passed a state licensure exam. This credential authorizes them to diagnose and treat mental and behavioral health conditions. Social workers without independent clinical licensure may work in case management, advocacy, and community support roles, but independent psychotherapy or clinical diagnosis generally requires state-authorized clinical licensure.

Do social workers provide therapy?

Clinical social workers do. LCSWs and other clinically licensed social workers provide individual, group, and family therapy. Clinical social workers are major providers of mental health services, particularly in community mental health centers and public settings where access to psychiatrists and psychologists is limited.

What degree do you need to become a social worker?

A BSW is a common entry point for many social service roles, though some positions accept related degrees or require additional credentials. Clinical practice requires an MSW. Some specialized or senior positions, particularly in policy, research, and academic settings, may prefer or require a DSW or PhD. The right degree depends on the type of social work you want to do and the level of responsibility you’re targeting.

What settings do social workers work in?

Social workers are employed across hospitals, schools, government agencies, nonprofit organizations, outpatient clinics, residential treatment facilities, correctional settings, and private practice. The setting is largely determined by specialization. A school social worker works in a K-12 building, while a healthcare social worker might work in a hospital, a hospice, or a home health agency.

How does social work connect to public health?

The overlap is substantial. Both fields address social determinants of health, including poverty, housing, access to care, and substance use, and both operate at the individual and community level. Social workers frequently work in public health-adjacent roles, particularly in community health, behavioral health, and social determinants of health initiatives. PHO’s human services career guides cover many of the overlapping roles in detail. A Master of Public Health (MPH) and an MSW are sometimes pursued together in dual-degree programs at schools of public health. For a deeper look at how the two fields compare, see our guide to public health vs. human services.

Key Takeaways
  • Social work divides into two main tracks: clinical practice (diagnosis and treatment of mental health conditions, which requires MSW and state licensure) and non-clinical practice (case management, advocacy, policy, and community programs).
  • The BLS reported 810,900 social workers employed in 2024 with a median annual wage of $61,330, and projects 6 percent job growth through 2034, faster than average for all occupations.
  • Major specializations include child and family welfare, healthcare, behavioral health and substance use, school social work, aging services, and macro-level community and policy work.
  • Education requirements range from a BSW for entry-level roles to an MSW plus supervised hours and licensure for clinical practice. State licensure tiers (LSW, LMSW, LCSW) vary by state.
  • Social work closely aligns with public health, sharing a focus on social determinants of health and community-level interventions.

Prospective students can compare accredited social work degree programs by state, format, and career focus.

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Laura Bennett, MPH Public Health Educator
Laura Bennett, MPH is a public health professional with over 12 years of experience in community health education and program coordination. She specializes in helping aspiring professionals explore flexible education pathways, including online and hybrid public health degree programs. Laura is passionate about making public health careers more accessible through practical, accredited training

2024 US Bureau of Labor Statistics salary and job market figures for social workers represent national data, not school-specific information. Conditions in your area may vary. Data accessed May 2026.